Frequently asked questions

Nutri365 is your personal AI health expert. It provides expert guidance on nutrition, supplements and lifestyle based on your individual health goals and symptoms.

Think of it as having 24/7 access to a qualified nutritional therapist for the price of a coffee each month. You can try it free or subscribe from £5.99/month.

Core: £5.99/month (400 credits), Balance: £18.99/month (1,600 credits), Rise: £39.99/month (4,000 credits), Pro: £79.99/month (8,000 credits).

Credits are used each time Nutri365 responds to you. Most users find the Core plan covers their needs comfortably. If you're unsure which plan suits you, ask Nutri365 for a recommendation based on how often you plan to use it.

Yes. UK orders over £70 qualify for free Tracked 48 delivery (2-4 working days). Orders over £140 qualify for free Tracked 24 delivery (1-3 working days).

UK Shipping:
Tracked 48: 2-4 working days (£3.95, free over £70)
Tracked 24: 1-3 working days (£5.65, free over £140)
DPD Next Working Day: Order before 2pm (£7.95)

International Shipping:
We ship to most countries. Delivery times and costs vary by destination and are shown at checkout.

Duties, taxes and shipping costs are calculated and displayed at checkout before you pay, so there are no surprises. Final amounts depend on your country's import regulations.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Alipay, Shop Pay, Klarna and more. All available options are shown at checkout.

Yes. Unopened products in original packaging can be returned within 14 days of delivery. For full details on returns, refunds and damaged items, see our refund policy: https://nutritailor.co.uk/policies/refund-policy

Yes. All our supplements are clinical grade, meaning they use the most bioavailable forms of each nutrient at therapeutic doses, with no unnecessary fillers, binders or additives. Every product is vetted by our team of nutritional therapists before being added to our range.

Our supplements are sourced from trusted UK manufacturers including Metabolics, a leading clinical-grade supplement producer. All suppliers meet strict quality standards and are regularly audited.

The majority of our products are safe alongside medication, however some supplements can interact with certain medicines. We always recommend checking with your prescribing doctor or pharmacist before starting any new supplement, especially if you take blood thinners, thyroid medication, or immunosuppressants.

Some of our supplements are suitable for pregnancy and breastfeeding, while others are not recommended. Each product page indicates suitability. If you're unsure, ask Nutri365 for pregnancy-safe alternatives or consult your midwife or doctor before starting any supplement.

Many of our supplements are vegan-friendly. You can check the product description and ingredients list on each product page. If you need help finding vegan options for a specific health goal, ask Nutri365 and it will recommend suitable products.

The majority of our supplements are gluten-free. You can check allergen information on each product page. If you have coeliac disease or a gluten sensitivity, ask Nutri365 for suitable recommendations for your specific health goals.

This is exactly what Nutri365 is designed for. Tell it about your health goals, symptoms or concerns and it will recommend the right supplements for your situation. It can also explain why each supplement might help and how to take them. Start a conversation with Nutri365 from any page on our site.

Our supplements are additive-free and dosed appropriately to minimise the risk of side effects. Most people tolerate them well. If you have a known allergy, always check the allergen information on the product page before purchasing.

Yes, and some supplements work better together. For example, vitamin D is best absorbed with vitamin K2, and iron absorption improves when taken with vitamin C. Our supplement plans are specifically designed with these synergies in mind. For personalised advice on combining supplements, ask Nutri365.

Simply skip that dose and continue with your next scheduled serving. Missing an occasional dose won't significantly impact your progress. With some supplements like digestive support, you may notice mild symptom return, but this will resolve with your next dose.

Most supplements can be stored in a cool, dry cupboard away from direct sunlight and heat sources. Some products, particularly liquid oils like our Vitamin D and Vitamin A, should be refrigerated once opened. Storage instructions are included on each product label.

Results vary depending on your starting health state and what you're addressing. Generally, you should notice initial improvements within 2-3 weeks, more consistent changes after 4-6 weeks, and lasting results from 8-12 weeks onwards.

We recommend a minimum of 3 months for most supplements to see meaningful, sustainable improvements.

Our supplements are suitable for adults aged 18 and over. Under-18s should have parental consent and guidance. If you have a medical condition, are pregnant, breastfeeding, or taking medication, please check product suitability or consult Nutri365 before purchasing.

Log into your account and go to your subscriptions. From there you can pause, skip, change frequency or cancel. Please note the minimum subscription commitment shown when you signed up.

Yes. All our supplements are available both as one-time purchases and on subscription. Subscriptions offer a discount and ensure you never run out of the supplements you take regularly.

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