Politique de remboursement
Nutri Tailor Ltd. – Returns and Refunds Policy
Last updated: 19th August 2025
1. Missing or Damaged Order Items
If any item in your order arrives damaged or is missing, please contact us immediately at info@nutritailor.co.uk so our team can resolve the issue promptly. If an item is damaged, please include a photo if possible.
2. Returning Unopened Items
We accept returns of unopened and unused goods in their original packaging within 14 days of receipt of delivery.
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Before returning an item, please contact our sales team at info@nutritailor.co.uk and Submit a return via your account.
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Our team will confirm the correct returns address for your specific order.
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Returns must be sent to the address your order was shipped from, as shown on your delivery packaging or order slip, unless otherwise instructed by our team.
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Place the item in its original packaging, reseal securely, and clearly mark the delivery address.
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Return shipping costs are always your responsibility, and are not refundable, except where goods are faulty or sent in error.
We recommend using tracked/insured delivery and retaining proof of postage.
3. Refunds
We will process your return within 48 hours of receiving the item(s).
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Please allow up to 14 working days for your bank or card provider to process the refund to your original payment method; timescales may vary.
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Shipping/delivery charges will not be refunded, except in cases where products are faulty or sent in error.
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We cannot refund opened, used, or damaged products unless faulty.
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Items returned in unsaleable condition due to unnecessary handling may incur a deduction as allowed by law.
4. Subscriptions
If your order is part of a subscription with a minimum term, the minimum term is non-refundable and cannot be returned, except for items that are damaged or faulty.
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If your subscription items arrive damaged or are missing, contact info@nutritailor.co.uk for resolution.
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To cancel future subscription deliveries after the minimum term, follow instructions in your account or contact us.
5. Your Statutory Rights
This policy is in addition to your statutory rights as a consumer under UK law, including the Consumer Contracts Regulations and Consumer Rights Act 2015. Nothing in this policy affects those rights.
6. Questions or Help
If you have questions about returns, refunds, or need help, contact Customer Service at info@nutritailor.co.uk.